SIGIS is located in San Ramon California and has a variety of career opportunities in membership services and information technology. For general inquiries, please send correspondence to Jeff Beadle, Executive Director, 111 Deerwood Road Suite 200, San Ramon, CA 94583.
Customer Service Representative Full Time
Position Summary: The Customer Service Representative is responsible for fielding inbound telephone calls, and email requests in a fast paced, dynamic environment with a focus on delivering superior customer service to our members.
- Full time, direct hire positions: 40 hours per week, 6:30 am – 3:00 pm, Monday through Thursday and 6:30 am – 2:30 pm Fridays.
- Compensation: Hourly pay plus benefits for full time employees: Medical, Dental, 401k, HSA/FSA, Life and Disability Insurance
Essential Duties and Responsibilities:
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints in partnership with manager
- Provide customers with membership and membership services support
- Provide customers with certification and 90% registration support
- Enter customer information as applicable
- Process orders, membership forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs
- Produce call reports
- Provide support on projects as needed
- Perform other duties as needed
Please contact SIGIS at 925-855-3228 for further information.